Shipping policy

Last updated: October 20, 2026

When your order ships

What you ordered	Ships within
In-stock items	3 to 5 business days
In-stock vintage toys	3 to 5 business days
Custom art toys and preorders	Typically 1 to 2 years from your order

Custom art toys are sculpted, cast and painted by hand, one at a time, which is why they take much longer. You can follow each build's progress on the build status board at toitles.com, and see updates on your order through Order help at toitles.com. If your order mixes in-stock and custom items, we may ship them separately.

Where we ship and what it costs. We ship worldwide. Shipping rates for your address are shown at checkout before you pay.

Tracking. We email your tracking number when your order ships. You can also find it through Order help at toitles.com.

Changing your address. You can update your shipping address yourself through Order help at toitles.com until your order ships. After that, contact us and we'll do what we can with the carrier.

International orders. If your order ships outside the United States, any customs duties, taxes or fees charged by your country are your responsibility and aren't included in our prices or shipping rates.

Damaged or lost packages. If a package arrives damaged, email orders@toitles.com within 48 hours of delivery with photos (see our Return and refund policy). If tracking shows no movement for 10 business days, or your package is marked delivered but you can't find it, email us and we'll work with the carrier.

Questions. Email orders@toitles.com.